Disgruntled!

I guess it's a must in life, when renting, that you have to deal with at least one incompetent landlord/third party company. I don't think I've ever been so blown away by the unprofessional way things are run by a company.

So here's our short little story:

At the first of this month, I dropped off our 30 day notice that stated that we were moving and when we were planning on leaving. We also said in the letter that our living experience had been pleasant and we've enjoyed the house very much.. etcetcetc.

Jeff later on calls Jenn (our landlord) after we get approved of our house and informs her of our moving date (sat, 17th) and asks what to do with the keys, and also informs them that we're willing to sell our washer to the landlord since our new house has a washer/dryer. She tells Jeff that they were closed on the weekends and gives him no other information as to what to do with the keys or the garage door opener and that's it, nothing else, and also said that she'd have to contact the owners about the washer and she'd get back to us.

She had yet to get back to us.

Jeff calls a few days later to follow up, leaves a message, no calls back. This goes on for a few weeks.

Yesterday, I decided to just say screw it and I went into the office to see if I could talk to Jenn directly. She wasn't there. So I left a message and asked the receptionist to have Jenn call me asap since time is running out. This was around 1pm.

I didn't receive a single call from her that day after leaving that message. 

Today, I called the office, left a message with the intent that if I don't get a call back by 3, I'll just go in again.

3pm rolls around and I go into the office.

Guess who leaves at 230 on Fridays!

I explained to the woman that was there yesterday that I hadn't received a phone call back from Jenn and we were moving tomorrow and I really need answers. I give her our property address, and then her eyes widen in realization and she hands me a paper.

"Oh! This is for you. Jenn wanted me to give this to you." 

"Um.. I'm really glad I came in today then, because nobody told me I had to sign this."

"Really..?"

"Yes."

She then excuses herself and turns the corner and I hear her go:

"Tom?"

"Yes?"

"We have a disgruntled.."

Disgruntled?! Seriously? Annoyed, yes, Frustrated, Yes. Disgruntled? You're making me sound rude, for which I'm not. I was being polite and just stating my dissatisfaction for the lack of communication. I shook my head, smiled and said "Disgruntled, eh?" and the lady leaned around the corner, her eyes wide as in 'Oh my god she heard me.'

When Tom came out, I shook his hand and said:

"First of all, I'm not disgruntled. I'm just a bit frustrated with the lack of communication we've been having with Jenn. We're moving tomorrow, we've given our notice, and we've been asking her what should we do with our keys, and the washer that we're willing to sell and we have yet to hear back and it's been a few weeks."

All in all. Tom was very nice and told me what I could do with my keys tomorrow, which was very helpful, and as for the washer, I told Tom that we're just taking it with us and it's their loss. It's sad, because we all know a house that has a washer has more of an appeal than a house with out. 

I also informed him that I was glad I came in so I could pick up the paper I had no idea I had to sign. I told him that  it was lucky because "I was in the area" And just thought I'd swing by since I hadn't gotten a phone call.

Tom said that he would have a talk with Jenn, and I thanked him. I told him that Jenn is a nice girl, but the communication skills are just lacking. 

Oi.. Sorry Jenn, but I don't read minds. So you'll have to start learning how to use your phone more often.

I can't wait till we move and work with a landlord who actually gets crap done.